Pink Gloves Cleaning – Service Rules & Policies

Thank you for choosing Pink Gloves Cleaning for your residential cleaning needs. Please review the following service policies to ensure a smooth, respectful, and high-quality experience.

Scope of Service
• Services are provided strictly according to the selected checklist.
• Any cleaning duties not included in the checklist will be charged as an add-on service.
• Requests for additional tasks must be approved before or during service and are subject to time and availability.

Time & Service Limits
• Time listed as “max” represents the maximum number of hours allocated to the job.
• If the checklist is completed before the maximum time, the service is considered complete.
• Additional time may be added subject to availability and will be billed at an hourly rate.

Client Conduct & Safety
• Clients are asked not to stand over or closely supervise staff while cleaning.
• Disrespectful, harassing, or inappropriate behavior will not be tolerated.
• Pink Gloves Cleaning reserves the right to leave the premises immediately if staff feel unsafe or uncomfortable. Payment will still be due.
• We do not clean animal waste, bodily fluids, mold, biohazards, or unsafe materials.

Health, Allergies & Sensitivities
• Please inform us before your appointment of any allergies or sensitivities to cleaning products.
• We will do our best to accommodate alternative products when possible.

Deep Cleaning & Baseboards
• Deep clean services include baseboard cleaning where safe to do so.
• If paint is flaking, peeling, or appears fragile, baseboards may be skipped to prevent damage.

Bedrooms & Linen
• Bedroom services include changing bedding only if clean linens are provided.
• If clean bedding is not available, beds will be neatly made using existing linens.

Equipment & Access Limitations
• Areas that cannot be safely reached may be excluded from cleaning, including very high ceilings, tall windows, or areas requiring unsafe ladder use.
• All areas to be cleaned must be accessible at the time of service.

Pets
• Pets must be secured or kept out of work areas during the cleaning.
• We are not responsible for pets that interfere with or disrupt service.

Clutter & Preparation
• Excessive clutter may limit the quality or scope of cleaning.
• Picking up, organizing, or decluttering personal items is not included unless booked as an add-on.

Cancellations & Rescheduling
• Cancellations made less than 24 hours before the appointment are subject to a 50% cancellation fee.
• Prompt notice is appreciated to allow for scheduling adjustments.

Payment Policy
• Full payment is due at the time of service.
• Accepted payment methods will be communicated prior to your appointment.
• Failure to submit payment may result in refusal of future services.

Damages & Breakage
• While every effort is taken to care for your home, normal wear and tear or pre-existing damage is not our responsibility.
• Any concerns must be reported within 24 hours of service completion.

Issue Resolution
• If something on the checklist was missed, please notify us promptly after service.
• Refunds are not issued; however, we are happy to correct any verified issues related to the cleaning.

Photos & Quality Control
• Photos may be taken before and after service for quality control and documentation purposes only.

Right to Refuse Service
• Pink Gloves Cleaning reserves the right to refuse or discontinue service due to unsafe conditions, inappropriate behavior, or policy violations.

At Pink Gloves Cleaning, we take pride in delivering exceptional service while respecting your home, your time, and our team. If you have any questions or concerns, please don’t hesitate to reach out.

💗 Thank you for choosing Pink Gloves Cleaning!