Frequently Asked Question
Have a question about Pink Gloves Cleaning? You’ll find most answers right here! If you still need help, feel free to email or call us. We’re always happy to assist. You can also learn more about who we are on our Home page.
FAQ
We proudly serve the Greater Toronto Area — including Mississauga, Oakville, Toronto, Hamilton, North York, Etobicoke, Scarborough, Richmond Hill, Thornhill, Woodbridge, Vaughan, Ajax, Pickering, and Markham. Our service area is wide, though depending on your location and booking time, a minimum service duration may apply.
Simply click the “Book Now” button on the home page or on the service page you’d like to book. Fill out the form, choose to pay a deposit or the full amount, and one of our customer service reps will contact you the same business day to confirm your reservation. You can also call us at
(647) 424-0300 to book your cleaning service.
We proudly provide our cleaning services throughout the entire Greater Toronto Area (GTA).
Yes, we have a 2-hour minimum for standard house cleaning and a 3-hour minimum for deep cleaning or move-in/move-out cleaning to ensure a thorough service.
Booking with us is convenient. You can easily schedule your cleaning service online through our website by selecting your preferred service, date, and time.
We accept all major credit cards, PayPal, e-transfer or Cash. You can pay a 30% deposit or in full to confirm the appointment.
Yes, our professional cleaners arrive fully equipped with all necessary high-quality cleaning supplies and equipment to ensure an effective and efficient clean.
Absolutely. All our cleaning staff are fully insured and bonded, providing you with peace of mind and professional protection.
We never require contracts — our services are completely flexible. All we ask is that you provide at least 48 hours’ notice if you need to cancel or reschedule.
Cancellations made with less than 48 hours’ notice are subject to a $40 fee.
If a cancellation occurs with less than 24 hours' notice, the deposit paid at the time of booking will not be refunded or a $40 fee will be charged depending on the booking method.
Standard cleaning focuses on maintaining cleanliness through general tidying and surface cleaning. Deep cleaning provides a more intensive service, addressing areas that require extra attention, such as baseboards and detailed scrubbing.
No, your presence is not required. Many clients provide us with access instructions, allowing us to clean while they are away.
Yes, our hourly cleaning service offers flexibility for customization. You can discuss your specific needs with us to tailor the cleaning experience..
Your satisfaction is very important to us. At the end of each cleaning service, our team will conduct a walk-through with you. If you have any issues or concerns, please let us know immediately during this walk-through, and we will work to address them on the spot.
You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
If you’d like to include additional services, you can select them on the booking or cart page. Each add-on is $25. For any special instructions or requests, simply include them in the order notes at checkout.
We love pets just as much as you do! Our team is experienced in working around dogs, cats, and other furry friends, always treating them with care. We use non-toxic, eco-friendly cleaning products that are safe for your pets and every surface we clean.
If you’d like an eco-friendly service, please be sure to request it when booking.
We highly recommend booking a Deep Clean if it’s your first time using our service or if your home hasn’t been professionally cleaned in a few months. You can find full details about this service on our Deep Cleaning page.
We’re committed to delivering a thorough, high-quality clean, but for safety and efficiency reasons, a few tasks are outside our scope. We don’t provide floor resurfacing, waxing, or refinishing, dish organization, or cleaning of balconies, decks, backyards, outer windows, or garages. Tasks such as cleaning areas beyond normal reach, wet-wiping light bulbs, moving large furniture, or removing excessive trash are also excluded. Additionally, we’re unable to clean exterior windows or handle mold, biohazards, pet waste, or pest issues.
When booking online or by phone, you can choose to pay a deposit, pay in full, or pay later. For larger cleanings (over 5 hours) or Diamond Packages, a 30% deposit is required at the start of the service. If you sign up for recurring cleanings, your payment will be automatically processed after each visit.
We accept all major credit and debit cards, e-transfers, and cash for your convenience.
We send a team of two professional cleaners for every service. Working together allows for a faster, more efficient clean and ensures every detail is handled to the highest standard.